FAQs

1. How long does shipping take?

Orders are typically delivered within 8–15 business days after they have been processed and shipped. Delivery times may vary depending on your location.

2. How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with tracking information (when available), allowing you to monitor your shipment.

3. Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping availability and delivery times may vary depending on your location.

4. Can I cancel or modify my order?

Orders are processed quickly to ensure fast delivery. If you need to make changes, please contact us as soon as possible. Once an order has been processed or shipped, it cannot be modified or canceled.

5. What is your return and refund policy?

All sales are final. We do not offer refunds or returns unless the item arrives damaged, defective, or an incorrect product is received.

6. What should I do if my order arrives damaged?

Please contact us within 48 hours of receiving your order and include your order number along with clear photos of the damaged item. We'll review your request and work toward a suitable solution.

7. Are your fitness products suitable for beginners?

Yes. We offer products suitable for all fitness levels, from beginners to experienced athletes. Product descriptions include details to help you choose the right option.

8. How can I contact customer support?

If you have any questions or need assistance, please contact us by email at support@zendyshopch.com. Our support team will respond as quickly as possible.

9. Are my payments secure?

Yes. All payments are processed through secure, encrypted payment gateways to ensure your personal and payment information remains protected.

10. Do your products come with instructions?

Most products include a user manual or usage instructions. Please refer to the product packaging or description for specific information.